Privacy Policy

Effective Date:

Restaurant Equipment SOS ("we," "our," "us") operates restaurantequipmentsos.com. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

When you use our emergency dispatch service, we collect:

Business name and contact information
Phone number and email address
Service location and equipment details
Communication preferences

How We Use Your Information

We use your information to:

Connect you with verified repair contractors
Send service updates via SMS and email
Process service requests
Improve our dispatch service

SMS Communications

By providing your phone number and checking the SMS consent box, you consent to receive text messages from Restaurant Equipment SOS regarding your service request.

Messages you will receive:

Emergency service request confirmations
Contractor dispatch notifications
Service status updates

Originating Number: SMS messages will be sent from our dispatch number. The specific number will be provided when you submit a service request.

Message Frequency: You will typically receive 1-3 messages per service request (confirmation, dispatch notification, status update). Frequency varies based on the nature of your emergency request. This is not a recurring subscription program.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

To Opt Out: Text STOP to any message to unsubscribe at any time. You will receive a confirmation of your opt-out.
For Help: Text HELP or contact us at (202) 858-0333 or hello@restaurantequipmentsos.com

Supported Carriers: Messages are supported by major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and regional carriers.

Data Sharing

We share your information only with:

Contractors: We share your business name, phone number, and service details with contractors fulfilling your specific service request. This is necessary to provide the emergency repair service you requested.
Service Providers: We use trusted service providers to support our platform (Twilio for SMS delivery, Google Analytics for website analytics). These providers are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information as required by law or to protect our rights.

We do NOT share your mobile phone number with third parties for marketing or promotional purposes. Your phone number is used ONLY to provide you with service updates related to your emergency repair request. We NEVER sell your personal information to anyone.

Your Rights

You may:

Access your data
Request deletion
Opt out of communications (text STOP or click unsubscribe)
Update your information

Security

We use industry-standard security measures to protect your data, including encryption in transit and access controls. While no method is 100% secure, we work diligently to protect your information.

Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services. You can opt out by disabling cookies in your browser or using Google's opt-out tools.

Changes to This Policy

We may update this policy from time to time. Changes will be posted at this URL with an updated effective date.

Contact Us

Restaurant Equipment SOS
Email: hello@restaurantequipmentsos.com
Phone: (202) 858-0333